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Customer Service Representative - REMOTE AFTER TRAINING - HIRING QUICKLY

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Posted 2 months ago United States Salary undisclosed
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Job Description

\*FULLY REMOTE AFTER TRAINING!

\*Pay increases to $18/hr after 3 months!

Training Schedule (onsite in Chandler): 8:30am-5:30pm
Schedule After Training (Remote): 12pm-9pm

*Must haves: *

-2+ years of customer service related experience

-Excellent written and verbal communication skills

-Must be comfortable working 2nd shift (12-9pm)

-Strong computer skills; must be proficient with typing and data entry

-The ability to prioritize, maintain flexibility and complete multiple tasks in a timely manner in a fast paced, multi-tasked environment.

-Must be a team player who works well in a group setting

-High School Diploma or GED

*Plusses: *

-Call Center experience

-Experience working in shipping and/or logistics

*Day to Day: *

Insight Global is looking for Customer Care Representatives to join a leading logistics company that provides regional shipping services to the Western United States. In this role, you will be responsible for handling inbound and outbound calls to ensure on-time and accurate shipment updates and deliveries. Other duties include:

-Handle inbound calls from delivery drivers ensuring that all delivery information from that day is properly documented in their internal database

-Respond to online customer inquiries regarding shipping updates, adjustments, ETA's, etc.

-Communicate with other departments and contractors via phone, e-mail and FasTrac (proprietary system) in a clear, concise manner to resolve customer issues

-Perform computer-based searches for customer information

-Explain all products and services, damaged goods procedures accurately and refer claims when necessary

-Utilize available resources to track and trace missing or misrouted packages

Job Types: Full-time, Contract

Pay: $17.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Chandler, AZ 85286: Reliably commute or planning to relocate before starting work (Preferred)

Education:
* High school or equivalent (Preferred)

Work Location:
* One location

Work Remotely:
* No

Work Location: One location