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Customer Service Representative - Remote

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Posted 2 months ago United States Salary undisclosed
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Job Description

Do you enjoy communicating with people over the phone? Have a cheery disposition? Randstad is hiring Remote Customer Service Reps ANYWHERE USA for a Fortune 100 Healthcare company. 1 year of Customer Service / Call Center experience is required. Must have reliable internet - the client will provide all equipment!

Responsibilities

  • Handles incoming calls from customers for information and assistance.
  • Performs research to respond to inquiries regarding policy or claim related questions and interpret policy provisions to determine most effective response.
  • Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
  • Multi-skilled to handle various call types within the Service Center with proven results.
  • Promotes company values by providing superior customer service.
  • Performs most functions independent of supervision.
  • Participates in special projects as assigned.
  • Maintains a high level of confidentiality across all interactions.


Skills
  • Healthcare
  • Customer Service
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.