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Customer Service Representative - Remote

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Posted 2 months ago United States Salary undisclosed
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Job Description

Job Description

* Conducts administrative intake and scripted clinical intake of calls for clinical review
* Provides quality customer service through interaction with providers, administrative staff and others
* Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
* Collects and enters confidential information ensuring the highest level of confidentiality in all areas
* Maintains high-quality documentation standards when collecting and performing data entry functions
* Provides ongoing telephonic support to providers and office staff related to HealthHelp's Clinical Review process
* Provides administrative support to the Clinical Review Department if needed
* Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
* Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
* Participates in the HealthHelp Quality Management Program as required
* Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
* Adheres to both URAC & NCQA standards in keeping with HealthHelp's compliance initiatives
* Carries out other projects and responsibilities as assigned