ob Description •These will all be member facing •Will take incoming member calls •These are group employer health care plans •Calls about eligibility, benefits, etc. •Will also field calls around claims and do general claims research •Outreach for changing doctor information •The focus is issue resolution •The job is to answer the question and resolve the issue •Average number of calls vary, 20-50 on average, but they do not focus on quantity they focus on quality of each call and being able to multi-task. These are complex calls.
customer service, healthcare customer service, healthcare csr, medical terminology, medical insurance, insurance providers
Top Skills Details:
customer service,healthcare customer service,healthcare csr,medical terminology,medical insurance,insurance providers
Additional Skills & Qualifications:
MUST HAVE: -At least 1 year of customer service experience (i.e. call center or administrative healthcare such as front office medical assistant) -Must be able to navigate multiple systems at a time, dual monitors, basic computer skills, customer service background . -Must be able to work from home with internet in a quiet area. The computer must be hooked up via ethernet (no wifi). -Very passionate about serving customers and understand how it is to work in a call center -Someone who is very patient and empathetic to the customers NICE TO HAVE: -Previous insurance or healthcare experience
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.