Customer Service Representative (REMOTE)

We're Looking For A: Customer Service Representative

Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming) 

Call Center Hours of Operation: All shifts include at least one weekend day

• 7:00AM-6:00PM MST Monday-Friday
• 7:00AM-5:00PM MST Saturday/Sunday

Training Schedule: Paid Virtual training (4-5 weeks)

• 8:00 AM to 4:30 PM MST Monday-Friday

The Golden Difference. How are we different from other companies?

• Medical, Dental, and Vision insurance for no cost on employee-only plans
• Employee Stock Ownership Plan 
• 401k retirement contribution
• Paid vacation, paid sick time, paid holidays, and floating holidays

What You'll Be Doing:

• Handle various accounts simultaneously
• Research and reconcile problems concerning charges and payments
• Correct/update customer information as appropriate
• Document accounts with actions taken/customer requests
• Work with customers to increase membership retention, sales, and overall brand loyalty
• Place orders for customers as requested
• Track shipments
• Meet standard call center performance metrics
• Perform other Duties as assigned

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Maintain strictest confidentiality and discretion regarding customer information
• Demonstrate critical thinking and problem solving skills
• Adapt in a fast paced environment.
• Initiative to work independently
• Excellent attendance is required
• Flexibility to work additional hours as may be required
• Strong organizational and leadership skills
• Strong attention to details
• Strong customer service orientation
• Strong understanding of phone etiquette
• Must be able to effectively cope with typical job stress
• Must be able to establish and maintain effective working relationships with others.
• Must be able to contribute to a positive working environment.