Customer Service Representative (Remote)

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Posted 13 days ago United States Salary undisclosed
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Job Description

We're looking for people who put their innovation work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

Play an integral role in achieving the company objectives by efficiently and effectively partnering with the Outside Sales team to provide superior service your territory.
Interface, communicate, build and maintain positive relationships with internal and external customers.
Be responsible for complete order management process (quote to cash)
Investigate, validate and work to resolve customer discrepancy claims and material return requests.
Work with cross functional teams to manage customer backorders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates
Resolution of price discrepancies identified at the time of order
Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer
Work with our CRM to respond to customer inquiries

YOU HAVE:

Bachelor's Degree (preferred)
Minimum 2+ years' experience in a Customer Service setting required
Experience in a fast-paced high-volume customer service environment.
Excellent communication skills with an ability to communicate confidently with both technically trained and non-technical customers
Ability to plan, organize, and prioritize time/workload to accomplish tasks and meet deadlines.
Proficiency with Microsoft Office Suite required
Extensive experience in order entry, order management and generation of price quotes
Ability to multi-task and juggle shifting priorities to satisfy customer requests
Ability and willingness to work with different departments within the corporation as part of fulfilling customer service excellence, including - but not limited to - technical support, engineering, sales, product management , and shipping & receiving
Experience with Infor M3 ERP software (preferred)

WE HAVE:

A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
We are a $2.5 billion, high-performance electrical company with a dedicated team of 9,500+ people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.

Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance

Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.