Customer Service Representative (Remote) $20/hr

Apply for this position Please mention DailyRemote when applying
Posted 7 days ago United States Salary undisclosed
Before you apply - make sure the job is legit.

Attempting to apply for jobs might take you off this site to a different website not owned by us. Any consequence as a result for attempting to apply for jobs is strictly at your own risk and we assume no liability.

Job Description

DescriptionThe Remote (at-home) CHANEL Customer Service Representative provides elevated customer service for Chanel's customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Representative assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The CHANEL Customer Service Representative assists customers in a courteous and professional manner that supports Chanel's brand standards providing world-class customer service.This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.What You'll DoConvey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of ChanelShare enthusiasm for Chanel through "love and romance" of productsUtilize proactive and intuitive techniques to increase customer experience by providing suggestions for productsRetain deep knowledge of Chanel's products with the ability to convey features and benefitsThrive in an environment with high performance standardsCommunicate with clients and exhibit empathyApply high-quality customer service guidelines and policiesAbility to exercise independent judgment and discretionEmbrace the commitment to customer service and nourish brand loyaltyRequirementsHigh school diploma or equivalent, some college preferred3+ years of Customer Service experienceContact Center experienceSuperior verbal and written communication skillsExcellent listening skills with the ability to demonstrate understanding of the customer's needsStrong problem solvingPatience and empathyPositive attitude with a customer-service orientationDetail oriented with a focus on quality and accuracy, ability to multitaskStrong sense of urgency and commitment to excellenceAble to use effective and probing questioning and listening techniques to identify customer needsCurious, confident, and driven to find solutions to customer issuesAble to learn and work independently and exhibit ownership as well as in a team environmentSavviness and experience with Microsoft products and cloud technology is essential to use multiple systemsMust have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirementsCurrently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WIAble to successfully pass a credit, criminal, and employment reference security checkPreferred QualificationsExperience with e-commerce retailExperience with luxury brandsGenuine passion for fashion, fragrance, cosmetics, and luxury goodsExperience providing live chat customer supportCompensation: $20.00 per hour plus bonusesBenefits100% Remote/Work-from-HomePaid Time OffMedical, Dental, and Vision InsuranceFlexible Spending AccountsLife Insurance, accident/critical illness insuranceGrowth PotentialAnd MoreWho We AreAt VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It's why we've built a culture that cares. It's why our team knows how to connect with customers, human to human.At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.TrainingNew team members will attend training remotely via webcams from secure, noise-free, distraction-free home offices that meet our requirements. Training classes are held for 3 weeks, Monday to Friday, 11 am-5 pm ET.VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V Associated topics: associate, client, customer care representative, customer care specialist, customer service, platform support, service agent, service representative, technical support, telephone