Customer Service Representative - PFS (Remote or In Office Option)

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Posted 13 days ago United States Salary undisclosed
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Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:
Customer Service Representative - PFS (Remote or In Office Option)

Cost Center:
114035 Customer Service

Scheduled Weekly Hours:

Employee Type:

Work Shift:
Mon-Fri; day shifts (United States of America)

Job Description:

WORK SHIFT: Monday - Friday: 8 hour day shift between 7:30 AM - 5:30 PM. To start, training will start with 9:00 AM - 5:30 PM.


The Customer Service Representative is the first point of patient contact and is responsible to ensure positive customer relations for Marshfield Clinic Health System. The individual effectively communicates account information, both verbally and in writing, with patients and with individuals internal and external to the organization. The Customer Service Representative resolves customer inquiries, requests, and takes appropriate action to ensure needs are met in a timely manner. The individual follows Marshfield Clinic Health System policies and procedures to achieve service standards.



For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: High school graduate or equivalent. Satisfactory completion of diagnosis and CPT coding and medical terminology classes as soon as can be scheduled internally, usually within one year.

Preferred/Optional: Completion of accounting courses. Satisfactory completion of diagnosis, current procedural terminology (CPT) and medical terminology classes at time of hire.


Minimum Required: Two years' experience in medical business office, healthcare setting, customer service, or comparable experience.

Preferred/Optional: One year experience with insurance denials, accounting or dedicated call center.


The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.