Customer Service Representative - Italian

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Italian speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle inbound calls to assist customers with inquiries
• Sell products tailored to customer needs
• Cross-sell and upsell products and associated products
• Provide customer support for post-booking and booking management
• Support travel agents with bookings and ensure smooth booking management
• Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in customer service or sales, preferably in the travel or hospitality industry
• Strong communication skills with the ability to engage and build rapport over the phone
• Ability to manage multiple inquiries and provide accurate information efficiently
• Experience in upselling and cross-selling products or services
• Customer-focused mindset with a commitment to delivering high-quality service
• Proficiency in booking systems or travel management tools will be considered as an advantage
• Strong attention to detail and problem-solving mindset
• Ability to effectively communicate, both written and verbally
• Ability to multitask in fast paced environment
• Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h

OFFER:

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!