Customer Service Agent/Representative (inbound calls)
Duration: 12 months
Hours: 37 ½ hours per week, based on shift pattern covering 24x7x365
Reporting to a Team Leader, you will handle all aspects of customer contacts via telephone enquiries from members of the public and client counter clerks, written correspondence and forms. You will be responsible for managing your own time, attendance and punctuality, and for ensuring that you are familiar with the current Policies/Procedures, processing rules and navigation of the various systems deployed. The Customer Service Representative will contribute to the delivery of contractual obligations to the client, including the achievement of Service Levels, and are expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers. CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment.
No experience required.
- Customer focused
- Positive and helpful attitude
- Excellent communication skills
- Able to work under pressure
- Self motivated
- Team player
- Accurate when inputting data
- Able to work on own initiative
- Knowledge of Microsoft packages or other related packages
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award, that any business can receive, won in consecutive years, The Queens Award for Enterprise: International Trade;