Customer Service Representative I (US Remote)

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Posted 13 days ago United States Salary undisclosed
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Job Description

WHAT'S IN IT FOR YOU

Competitive compensation of $14/hour and a $1,000 performance bonus target
Clear career progression ladder based on metrics & licensing
COMPANY PAID: Life, Health, and Accident Insurance Producer License (multi-state)
100% COMPANY PAID Medical, Dental, and Vision Insurance coverage for you and your dependents
Generous stock option packages
Offsite retreats every 6 months - we have the ability and drive to iterate quickly, and this helps us all stay on the same page and develop new ideas
Employee reviews every 6 months with options for merit increases and promotions based on performance
A values-based culture that invests in employee success

WHAT WE ARE ALL ABOUT

SimplyInsured is on a mission to eliminate the fear of purchasing and navigating health insurance in the United States. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 7,000 customers and 2 major partnerships with Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone.

Our leadership team's broad experience includes founding companies; scaling successful startups like Cardpool and Domo; working in established companies like Cisco Systems, Convergys, Dell EMC, and Yahoo; consulting at Bain, McKinsey, and Deloitte; and venture capital investing. We got our start in the Y-Combinator incubator, and have been funded by top tier investors at Polaris Partners, New York Life Ventures, Bessemer Venture Partners, and AltaIR Capital. We are a Series A company and we have raised $10M+ in venture capital.

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission.

The SimplyInsured Customer Support Team is a 3-tier team, providing ample growth opportunities within the company and department.

HOW YOU'LL MAKE A DIFFERENCE

You will work with our potential customers in using our robust, online tools to shop for health insurance for their businesses and existing customers to administer their insurance. This role includes assisting potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options. You will also work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance. You will have an incredible impact on people's individual lives. We're in the business of making sure people have access to resources to live healthy lives.

In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience.

WHO WOULD BE A GOOD FIT?

1-2 years of experience in customer service or sales role
Highly productive with good multitasking skills
Passion for helping people - especially when it comes to their health
Able to work in a high-volume contact center environment
Familiarity working with support ticketing and/or support CRM software tools
Fantastic oral and written communication skills
Strong desire to help businesses maximize their health care

Regarding COVID-19

With the spread of COVID-19, SimplyInsured offices will remain closed until further notice except for employees who require access. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to will be conducted virtually.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.