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Customer Service Representative - DMCS (Remote)

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Posted a month ago United States Salary undisclosed
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Job Description

Customer Service Representative - DMCS (Remote)

Job Locations US-TX-Brownsville

Requisition ID 27

Posted Date 4 weeks ago(9/22/:07 PM)

# of Openings 1000

Job Function Call Center Operations

Job Schedule Regular Full-Time

Rate Select 10.95/Hr.

Job Introduction

Maximus is currently looking for Customer Service Representatives to support the Department of Education working on the DMCS (Debt Management and Collections System) program. The DMCS is the set of information technology systems and business processes that the U.S. Department of Education's Office of Federal Student Aid (FSA) uses to service defaulted Title IV federal student aid debt owed to the Department. The primary responsibilities will be to respond to incoming calls, emails or chats regarding Federal Student Aid (FSA) Loan Servicing. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

*Please note, this is a work from home (remote) position, but applicants must live within the Cameron, Hidalgo or Willacy county in Texas. All equipment must be picked up from our Brownsville, TX location.

Pay and Benefits:

  • Base rate = $10.95
  • Health and wellness benefit add on = $4.60/hr
  • Supportive work environment
  • Many opportunities for promotion and career advancement into global company

Job Description Summary

  • Take payment calls and notate the account regarding the payments
  • Process Credit Bureau Requests utilizing writing standard process and procedures
  • Address calls regarding default resolutions, repayments and Treasury Offset Program (TOP)
  • Support contact center expectations as well as departmental and corporate policies and procedures
  • Maintain appropriate documentation of phone inquiries or correspondence tasks.
  • Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks
  • Utilize available systems, knowledgebase and standard technology such as telephone, email, and web browser to respond to inquiries and perform job duties
  • Refer escalated calls to appropriate departments as needed

Education and Experience Requirements

Job Requirements:

  • High School diploma or GED equivalent required
  • Minimum six (6) months customer service, administrative or call center experience required
  • Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to type 23 words per minute required
  • Ability to utilize standard technology such as telephone, e-mail, and web browser
  • Proven ability to work as a member of a team required
  • PC skills, including experience with Microsoft Office applications required.
  • Employees will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Additional Requirements as per contract/client:

  • Must be a U.S. citizen and reside in the U.S
  • Must be able to pass a criminal background check
  • Must not be delinquent or in default on any federal student loans
  • Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education

Home Office Requirements:

  • Remote position, but must reside in one of the following counties: Cameron, Hidalgo or Willacy Texas
  • All equipment will be provided by Maximus (laptop and headset) but must be picked up in our physical office at 4335 Paredes Line Road in Brownsville, TX
  • Hardwired internet (ethernet) connection
  • Internet speed of 20mbps or higher required (you can test this by going to )
  • Private work area and adequate power source



MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.