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Customer Service Representative/Call Center (TEMPORARY REMOTE)

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Posted a month ago United States Salary undisclosed
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Job Description

Position Title - Customer Service Rep
Address - Remote but will be onsite eventually Columbus (OH) - Columbus, OH 43219
Pay - $15
Start date - 11/15
Hours - Mon - Friday 10:30-7:00 pm
Terms - 3-month contract to hire
Vaccination status- Must be vaccinated

Required:
Call center experience
Customer Service Experience

Position Purpose:
27 calls per day, 90% quality score, 93% adherence, provide an excellent member experience

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

#INDTMS

Job Types: Full-time, Contract

Pay: $15.00 per hour

Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Columbus, OH, OH: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
* Can I have your active email address?

Education:
* High school or equivalent (Preferred)

Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Work Location: One location