Customer Service Representative / Call Center Remote

Posted 10 days ago United States Salary undisclosed
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Job Description

Customer Service Representative / Call Center Remote

Join our AAA Missouri Emergency Roadside Call Center Team!

  • 40 hours/week.
  • $15.00 + Monthly Bonus Incentives + Weekend Shift Differential!
  • Day schedules available ranging from 5:45am - 10:15am.
  • Graveyard schedules also open!
  • Work from Home after 2 1/2 weeks of training onsite!
  • Training starts October 19th, 2021!

We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations. You will have approximately 2 1/2 weeks of paid training on site at 12901 N Forty Drive Saint Louis, MO 63141 to prepare you to provide legendary service to our members!

  • Successful candidates in the role possess resiliency in diffusing high stress situations.
  • Ability to provide excellent customer service to 100+ member calls a day.
  • You'll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
  • Excellent written, verbal, and computer skills provide success.
  • Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
  • High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

The Automobile Club of Missouri is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer