Customer Service Representative

This is a remote position.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner • Provide accurate information regarding products, services, and company policies • Troubleshoot and resolve customer issues, complaints, and concerns efficiently • Document all customer interactions and resolutions accurately in the CRM system • Escalate complex issues to appropriate departments for further assistance • Maintain a high level of customer satisfaction through proactive and effective communication • Identify and recommend potential product or service improvements based on customer feedback • Adhere to all company policies, procedures, and service level agreements (SLAs)

Requirements

Requirements

• Excellent verbal and written communication skills in English and Hindi • Strong active listening skills and ability to empathize with customers • Basic computer proficiency and ability to navigate multiple systems simultaneously • A positive attitude and a customer-focused mindset • Ability to work effectively in a team environment and independently • Flexibility to work in shifts, including evenings, weekends, and public holidays (as per business needs) • High school diploma or equivalent qualification

Qualifications

• Prior experience in a customer-facing role (e.g., retail, hospitality) is a plus but not mandatory • Familiarity with CRM systems is an advantage • Ability to remain calm and professional under pressure • A strong desire to learn and adapt to new challenges