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Customer Service Rep - 100% Remote

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Posted 2 months ago United States Salary undisclosed
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Job Description

ID: 2
US-TX-Grand Prairie
Grand Prairie, TX
Cost Center: 117950
Category: Customer Service
Position Type: FT Sal/WhCo OT

About the Organization

The Customer Account Analyst is responsible for all functions relating to the servicing of our customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed.


Title: Customer Service Rep - 100% Remote

Location: Open - ideally Atlanta, Phoenix, Philadelphia, Grand Prairie, Cincinnati

Hours: 10am - 7pm EST

Pay: Open based on experience - we offer a $1,500 sign on bonus paid after 60 days of employment

Overview: You will be the voice and key point of contact for our customers. You are responsible for customer service functions including placing orders, establishing solutions to our customer issues and providing proactive solutions for shipments, order changes and future orders.

Position Requirements

  • 2-3 years' experience in a Business to Business environment with proven track record of servicing internal and external customers.
  • High School Diploma/GED required.
  • Must be willing to work 10am-7pm Eastern Time.

EOE Statement

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.

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