Job DescriptionAre you a motivated, detail-oriented, and driven customer service guru? If so, Financial Pacific Leasing is looking for YOU to join our Remote Team as a Customer Service Phone Representative! Join our diverse and inclusive team where you'll feel valued and inspired to contribute your skills and experience. The primary responsibility of this role is communicating effectively and professionally while handling incoming calls and written communication from/to customers, brokers, and our internal departments. Success in this role requires someone who is self-directed, detail- oriented, and driven to contribute to the organization's reputation, growth, and success. The right representative cares about their clients, is attentive to their needs, and is always searching for new ways to make their experience the best it can be.Responsibilities include, but not limited to:Answering customer's questions and ensuring that customers receive exceptional service.Assists other personnel regarding customer service questions.Notates databases clearly and consistently.Effectively acts as a liaison between various internal departments and outside companies.Calculates and communicates buyouts (early term, ending and vendor) to customer, broker or vendor.Prepares invoices, payment and contract adjustments.Sends out satisfaction letters when requested.Assists in release and changes on vehicle titles.Provides highest level of Customer Service to all lessees, vendors, brokers and staff.Ideal Candidate Will Have:Strong work ethic.Effective interpersonal skills including: excellent verbal and written communication,effective time management, team and goal oriented, professional attitude, work well under pressure, attention to detail, organized, flexible,and honest.High school diploma or equivalentPerks and BenefitsExcellent benefits package.Paid Time Off (PTO).401(k) company match.Paid holidays.Employer paid Employee Assistance Program (EAP).Recognition program.Monthly incentive perks.Thriving company culture.Up to 40 hours of volunteer time allotted each year.No relocation offered.About UsFinancial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal-oriented environment. Excellent benefits package.