Customer Service Phone Agent (Work From Home - REMOTE)

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Posted 7 days ago United States Salary undisclosed
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Job Description

**Position: Automotive Insurance Customer Service Representative (Call Center)****Schedule:** Fulltime. Hours are between 8:30AM - 5:00pm Monday through Friday. OT available.**Location:** Madison Heights, MI****REMOTE WORK FROM HOME JOB - AFTER 4 WEEKS OF TRAINING ON-SITE******Terms:** Long-term(Contract to Hire)**Pay:** $13/hour to start.$14 can be considered if industry experience is relevant.**Benefits:** Yes(Health, Dental, Vision, 401k)**Main Duty:** Communicatingwith clients who need medical supplies and administering their auto benefitplan effectively. Make claims, answer questions about auto insurance and thebenefits that come with them. Entering member demographics (i.e. Address,Birthdate, etc), taking inbound calls, and managing the service provided. Thisis a call center setting with growth potential!**Essential Job Functions:**· Speaks with patients, caregivers, doctors, insurance companies,and other outside providers regarding member account and product/benefit needs.· Verify and answer insurance coverage questions regardingproducts they are eligible for and what costs will look like.· Maintains patient accounts by obtaining, recording, and updatingpersonal and financial information.· Protects patients' rights by maintaining confidentiality ofmedical, personal, and financial information.· Documentation creation and follow up to ensure necessarydocumentation on file.**Key Qualifications:**· Minimum Experience: 6 months of customerservice experience.· Abilityto have a thick skin due to some of the conversations being difficult.· Proficientcomputer skills. Ability to learn company software and applications· Empathy,Compassion, Positive AttitudeIf you are interested in hearing more information, please send your resume to:******About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.