Customer Service NOT REMOTE

Will report to the Newburyport office at least 3 days per week, may work from home 2 days per week.

• Working hours to support West Coast customers (10-7 EST)

In this role you will part of the customer service and sales team and relied upon to provide sales, marketing, product, and logistical support services

• Assist customers with any questions/issues including but not limited to price, availability, shipment information, quality concerns, account reconciliation, delivery concerns, etc.

• Provide production timing to our customers/representatives. Follow up to ensure commitments are fulfilled or customers are informed of reschedules

• Assist customers with shipment errors such as shortages or wrong goods shipped, to issue RMA's when necessary and assist obtain credits when necessary

• Resolve / report any pricing issues. Releases order holds after all conditions have been satisfied

• Work collaboratively with Both Newburyport and Juarez CCU team to ensure group phone queues and group email box are addressed in a timely fashion

• Ensures all corporate policies and procedures regarding sales and order processing are being complied with

• Will report to the Newburyport office at least 3 days per week, may work from home 2 days per week.

• Working hours to support West Coast customers (10-7 EST)

Required Skills • 2-3 years of Customer Service experience