Customer Service Center Specialist (remote)

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Posted 5 days ago United States Salary undisclosed
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Job Description

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

BayCare offers a competitive total reward package including:
  • Benefits (Health,Dental, Vision)
  • Paid time off
  • Tuition reimbursement
  • 401k match and additional yearly contribution
  • Yearly performance appraisals and team award bonus
  • Community discounts and more
  • AND the Chance to be part of an amazing team and a great place to work!
The Remote Customer Service Center Specialist (work from home) responsibilities include:
  • Administrative and system marketing support.
  • Serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
  • Responsible for inbound and outbound communications via telephone, website, email and enterprise web portals to promote service lines, physician referrals, registrations, community events, as well as handling direct mail inquiries and text messaging marketing initiatives.
  • Quickly determining the needs of the customer and cross-marketing other services across the health care system.
  • Applies comprehensive knowledge of system marketing initiatives and the resources available while maintaining confidentiality in all interactions.
  • Supports BayCare Health System by handling incoming call requests from Team Members and the community by assisting with their need and/or directing them to the appropriate area.
  • Schedules patient appointments and assists with inquiries.
  • Other marketing and non-marketing related duties as assigned.
Required specific skills include:
  • Active listening/verbal and written communication skills.
  • Ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database.
  • MS Office (Word, Outlook, Excel).
  • Ability to handle escalated calls to resolve issues with professionalism and patience.
  • Ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement.
  • Able to type 40-45 WPM
Preferred specific skills include:
  • Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.


Qualifications

Certifications and Licensures

None Required

Education

Required

High School or Equivalent

Preferred

Associate's

Related Field

Experience

Required

2 years

Customer Service

Required

2 years

Call Center

Preferred

1 year

Healthcare

Preferred

1 year

Managed Care

Specific Skills

Required

Interpersonal skills

Required

Written and verbal communication skills

Required

Critical thinking skills

Required

Medical terminology use and understanding

Required

Work independently

Required

Work with a team

Required

Knowledge of regulatory standards appropriate to position

Required

Administrative and clerical skills

Required

Organizational skills

Required

Computer skills appropriate to position

Required

Problem Solving

Required

Customer service skills

Required

Detail oriented

Required

Multi-tasking skills

Required

Time management skills

Required

Utilize CPT and appropriate ICD codes

Preferred

Bilingual