Customer Service Center Rep Call Center - Access Center - REMOTE

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Posted 6 days ago United States Salary undisclosed
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Job Description

The Customer Service Center Specialist is responsible for supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned. Required specific skills include: active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry. Position is remote - full-time work from home. * While this position is remote, qualified candidates must reside in the State of Florida* Certifications and LicensuresNone Required EducationRequiredHigh School or EquivalentPreferredAssociate'sRelated Field ExperiencePreferred1 yearCustomer ServicePreferred1 yearCall CenterPreferred1 yearHealthcare Specific SkillsRequiredInterpersonal skillsRequiredWritten and verbal communication skillsRequiredCritical thinking skillsRequiredMedical terminology use and understandingRequiredWork independentlyRequiredWork with a teamRequiredKnowledge of regulatory standards appropriate to positionRequiredAdministrative and clerical skillsRequiredOrganizational skillsRequiredComputer skills appropriate to positionRequiredProblem SolvingRequiredCustomer service skillsRequiredDetail orientedRequiredMulti-tasking skillsRequiredTime management skillsPreferredUtilize CPT and appropriate ICD codesPreferredBilingual