Customer Service Representative
Schedule: Fulltime. Hours are between 8:30AM - 5:00pm Monday through Friday.
Location: Madison Heights, MI (On-site in a nice cubicle style environment. We are heavily
invested into keeping our employees safe during this Covid-19 pandemic)
Terms: Long-term (Contract to Hire)
Pay: $13/hour to start
Remote: YES! This position does have the opportunity to work REMOTELY. However - Training (1 month) is on-site. Also, you must be willing to go back to the office post-pandemic.
Main Duty: Over the Phone Customer Service
Essential Job Functions:
· Speaks with patients,
caregivers, doctors, insurance companies, and other outside providers regarding
member account and medical supply benefit needs.
· Verify and answer insurance
coverage questions regarding products they are eligible for and what costs will
look like. There is some Math involved in this portion of the job.
· Maintains patient accounts
by obtaining, recording, and updating personal and financial information.
· Protects patients' rights by
maintaining confidentiality of medical, personal, and financial information.
· Documentation creation and
follow up to ensure necessary documentation on file.
· Minimum Experience: 6 months of customer service experience.
· Ability to have a thick skin due to some of the conversations being difficult.
· Healthcare / medical office administration experience providing customer service is a plus.
· Proficient computer skills. Ability to learn company software and applications
· Strong data entry skills. 30 WPM
· Empathy, Compassion, Positive Attitude.
If you are interested in hearing more information, please send your resume to:
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.