What we do is coordinate benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 5,000 union associations around Southern California. The role of a customer service representative is to simply educate these members who request information about the benefits that are available to them through their union affiliation.
What is desired in a candidate: to be self-motivated, proven ability to lead, customer service and people skills, principles, a desire for professional development and the ambition to learn.
What is provided is a career opportunity: training and mentorship, opportunities to grow and financial success.
Responsibilities will entail:
Handling customer complaints and any inquiries
Providing information about our services and products
Troubleshooting and solving concerns and issues with products
Updating and documenting customer interactions
Developing and maintaining the knowledge of our services and products
Requirements to be considered:
Must pass state required background check
Fluent in English - bilingual Spanish a plus
CALIFORNIA RESIDENCY IS A MUST