Customer Service Representative - Global Leader - Part Remote

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Posted 8 days ago Worldwide £19k - 21k (British Pound)
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Job Description

We're on the lookout for a great communicator who is detail-oriented, a problem solver and able to build strong relationships with our customers. If you think you could make a difference, join our team based at Tamworth.
Univar Specialty Consumables are a UK based distributor of high-quality industrial consumables from world-renowned brands. Our portfolio spans almost every industry from automotive through to individual trades. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.
Role Info:
Customer Service Representative
Tamworth / Hybrid Home Working after training
£19,000 - £21,000 - Plus you'll be eligible for an annual performance related bonus
Plus Benefits Package
Hours of Work - Mon to Fri - 9am to 5pm
The Customer Service Representative Opportunity:
We want to deliver on our promises. We're a trusted partner to some of the biggest names in industrial manufacturing who rely on the accurate and punctual deliveries of our products. These partnerships have lasted because we deliver on our promise to deliver our customer orders on time and in full.
As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.
Key Responsibilities & Tasks:
+ Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
+ Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tool, Hubspot.
+ Processing orders, organizing returns, proactively spotting patterns in the frustrations of our customers, identify where we can improve or processes or can offer alternative products to satisfy their needs.
+ Understanding, prioritising and escalating our customers' issues and following through to resolution.
+ Being the first port of call for customer complaints and web feedback ensuring their issues are resolved quickly and efficiently.
What we are looking for:
We're on the lookout for a great communicator who is detail-oriented, a problem solver and able to build strong relationships with our customers.
If you think you could make a difference, join our team based at Tamworth.
About you:
+ You'll care deeply about building customer loyalty and trust.
+ You'll be comfortable using a PC, Microsoft Office and Customer Relationship Management software ideally HubSpot and SAP.
+ Delight in investigating customer problems, getting to the root cause and putting them right
+ You'll be friendly, organised and resilient.
+ A UK resident and currently living in the UK with the right to work in the UK - an offer of employment is subject to satisfactory proof of this.
What We Offer in Return:
+ £19,000 and £21,000 and will also be eligible for an annual performance related bonus
+ 33 days holiday
+ Holiday buy and sell scheme
+ Discretionary bonus scheme
+ Generous pension scheme
+ Death in service benefits
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Employee assistance programme
+ Employee share plan
+ Cycle to work scheme
+ Learning & development programmes
+ Career progression opportunities
+ Free onsite parking
+ Flexible home working
Who we are:
With over 115,000 customers across 100 countries, we are a leading $9 billion global distributor of speciality consumables, food ingredients and chemicals serving the automotive, pharmaceutical, cosmetic and manufacturing industries.
It's an exciting time to join the team. We are a great team of people, a great place to work and offer all the benefits you'd expect from the world leader at what we do. Come and join us in a business with a global focus where your quality can make a real difference!
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
You may have worked in the following capacities:
Sales Team Assistant, Sales Order Administrator, Account Support, Account Executive, Customer Service, Customer Support, Client Services