**Description:**• Receives and reviews customer purchase orders, sales order forms, samples and artwork for accuracy and completeness.• Compiles customer order packets for Production Planners to create manufacturing jobs.• Ensures Sales Order information in Trojan ERP system is correct including PO numbers, part numbers, order quantities, pricing, sundries, billing address, ship-to addresses. Sends customer order acknowledgement once delivery date is confirmed.• Manages customer proofing process.• Tracks orders through production and communicates problems, changes, or updates to plant personnel, sales representatives, and customers.• Initiates customer shipping releases and monitors progress to ensure delivery requirements are met.• Reviews and approves draft invoices and provides supporting documentation to Accounting.• Maintains and distributes customer-specific reports and spreadsheets.• Manages order expedite requests.• Proactively manages customer finished goods levels and aged inventory.• Maintains customer profile information in both OneNote and the Trojan ERP system.• Manages customer complaints and returned goods. Prepares customer credit memos related to billing errors or quality issues.• Keeps accurate internal records and files samples.• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience and improve internal processes and systems.• Accompanies sales reps on customer calls as requested.**Skills:**Project coordination, Operation, inside sales, manufacturing, Project management, Microsoft office, Project coordinating**Top Skills Details:**customer service, project coordination, inside sales**Additional Skills & Qualifications:**• Serves as a backup to the front desk as needed.• Keeps work environment neat and organized at all times.• Attends ongoing in-house quality and safety education classes.• Respects and conforms to all accepted safe work practices, standards and regulations.• Observes and conforms to all company rules and regulations as outlined in the "Employee Handbook."• Performs other duties as required.**Experience Level:**Intermediate Level**About Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.