Customer Insights Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Help Drive Meaningful Customer Experience Improvements at Allstate

At Allstate, we believe listening to our customers is essential to delivering exceptional experiences. Our Voice of Customer (VoC) team is responsible for transforming customer feedback into actionable insights that influence business decisions, improve experiences, and drive innovation across the enterprise.
We are seeking a collaborative, analytical, and customer-focused professional to help support and enhance our VoC ecosystem. In this role, you’ll partner with teams across the organization to help shape customer listening strategies, identify opportunities for improvement, and champion initiatives that put the customer at the center of decision-making. This opportunity is ideal for someone who enjoys solving problems, working cross-functionally, leveraging data to tell a story, and contributing ideas that create meaningful impact.

What You’ll Do

• Build strong partnerships across the organization to help drive customer experience improvements
• Serve as a Voice of Customer subject matter expert and trusted business partner
• Provide strategic recommendations and thought leadership on VoC best practices, feedback design, and customer listening strategies
• Conduct external research and benchmarking to stay informed on emerging customer experience trends, tools, and methodologies
• Support and enhance the enterprise VoC ecosystem by identifying improvement opportunities and helping implement innovative solutions
• Analyze customer feedback and experience data to identify trends, insights, and optimization opportunities
• Assist in the design and deployment of VoC programs such as surveys, digital intercepts, and closed-loop feedback initiatives
• Support discovery and test-and-learn initiatives that drive innovation and validate customer-focused solutions
• Contribute ideas and perspectives that strengthen the department, foster collaboration, and elevate team performance
• Proactively build connections across teams and identify opportunities to improve the employee and customer experience

What We’re Looking For

• Passion for customer advocacy and improving customer experiences
• Strong analytical, problem-solving, and communication skills
• Ability to collaborate effectively in a matrixed, cross-functional environment
• Self-motivated professional who takes initiative and brings forward innovative ideas
• Strong organizational and project management capabilities
• Comfort working with data and translating insights into actionable recommendations

Preferred Qualifications

• 3+ years of experience in Voice of Customer, Customer Experience, Market Research, Insights, or a related field
• Experience using survey and feedback management platforms (Qualtrics preferred)
• Proficiency with Microsoft 365 tools, especially Excel
• Experience supporting customer feedback programs and analyzing customer insights to influence business decisions

Why Join Allstate?

At Allstate, your voice matters. We foster an inclusive and collaborative culture where employees are encouraged to bring their authentic selves to work, challenge the status quo, and contribute ideas that make a difference. You’ll have the opportunity to work on impactful initiatives, collaborate with talented teams, and help shape experiences for millions of customers.

This role does not include supervisory responsibilities.

#LI-BS1

Skills

Business Insights, Feedback Analysis, Feedback Management, Microsoft Office 365, Survey Software, Trend Analysis

Compensation

Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.