Customer Happiness Specialist

At MyFitnessPal, our vision is to be the most trusted brand for improving your health through better food choices. We believe good health starts with what you eat. We provide the tools and resources to reach your weight management goals.

We are looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.

What you’ll be doing:

• Provide best in class customer support 
• Follow outlined team workflows and learn basic troubleshooting
• Address tech support and other customer concerns via email (triaging as needed, by being familiar with current/known issues) 
• Escalate trending issues to team to ensure technical issues are promptly resolved
• Aiming to average 80+ cases per 8 hour day.
• Test features in development assigned via Beta channels (ice-cream) and provide feedback.  

Qualifications to be successful in this role:

• 0-2 years in customer service
• Can work independently
• The ability to type 60+ words per minute
• Excellent writing skills
• Familiar with CRM systems (Zendesk, Salesforce, etc)
• Basic Computer/Tablet/Smart Phone Knowledge
• An extremely flexible schedule including weekend and evening availability
• The ability to learn on the fly and adapt to change
• A team-oriented, peer-positive attitude
• Dedication to customer satisfaction

Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities and perspectives to apply.

The reasonably estimated salary for this role at MyFitnessPal ranges from $38,528 - $58,000. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, MyFitnessPal offers a wide range of comprehensive and inclusive employee benefits for this role including healthcare, parental planning, mental health benefits, annual performance bonus, a 401(k) plan and match, responsible time off, monthly wellness and technology allowances, and others.