Customer Experience Associate

 Published 3 months ago
    
 India
    
 not specified
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About the Role:

Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. 

Duties and Responsibilities:

  • Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products 
  • Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders 
  • Identify customer needs and process requests efficiently and effectively within defined service levels
  • Build rapport and gain the respect of customers through clear and transparent communication
  • Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues 
  • Meet individual and customer support team goals and objectives
  • Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Qualifications and Skills:

  • 1-2 years experience in customer support, customer success, operations, or related role
  • Experience in life insurance or related industry a plus, but not required 
  • Bachelor’s degree preferred
  • Proficiency working with Salesforce or equivalent support/help desk software
  • Strong intellectual curiosity and drive to solve problems 
  • Excellent time management and prioritization necessary to balance all responsibilities 
  • Can adapt to changes quickly
  • Adaptable to change and ability to change tasks quickly with maintaining attention to detail 
  • Excellent phone presence and written communications skills
  • Ability to work independently as well as collaborate with various departments

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