Customer Care Team Leader Remote or Office

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Posted 13 days ago Worldwide Salary undisclosed
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Job Description

Customer Care Team Leader

Location: Cambridgeshire (Remote or Office based)

Client Profile

Origin Multilingual is proud to announce, we are searching for a Customer Care Team Leaderto join an industry leader in health and beauty industry.


The Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for the network and the role is to motivate and support a team to truly represent the values and principles of the company.


  • Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
  • Resolve complex customer queries and complete follow-up actions.
  • Use bespoke company IT systems to resolve and process customer orders and queries.
  • Carry out call quality reviews and help your team develop using a coaching approach.
  • At peak times, take calls and handle customer enquiries.
  • Recruitment of Customer Care Administrators.
  • Collaborate with colleagues in the company to help us be the best we can be.
  • Develop product and process knowledge to continue providing excellent customer service.
  • Be a proud ambassador of the company to customers and colleagues.

Personal Specification

  • Previous Team Leader/Supervisor experience
  • Passionate about delivering customer service.
  • Fluent in spoken and written English. (Fluency in any additional European language would be beneficial but not essential)
  • Willing to learn how to use a variety of bespoke IT systems.
  • Positive and engaging communication skills.
  • Coaching & feedback skills.
  • Ability to work in a team, ask for help and trust colleagues.
  • Face to face Customer Service skills with visitors and at events.
  • Ability to prioritise a varied workload.
  • Interpret department, team and individual metrics for continuous improvement.
  • Problem-solving skills to take the initiative and develop your knowledge.

We will accept applications from candidates who are seeking sponsorship for a Skilled Worker Visa. Please advise on application if this is a requirement.

If this sounds like the role for you then contact Marcus at Origin Multilingual today to begin your application. Email call: