Customer Care Representative * Remote *

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Posted 9 days ago United States Salary undisclosed
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Job Description

**Training will begin for this class on Monday, November 29, 2021**ReedGroup understands the importance of protecting our applicants and employees during these uncertain times and recognizes the need to work remotely during the concerns related to COVID-19. Virtual opportunities are currently available during the COVID- 19 pandemic and beyond. Seeking talent in the Central, Mountain and Pacific time zones for this particular training class. Do you have the desire to be part of a growing and innovative team? Is a culture where "People Count" and "We do the Right Thing" important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Customer Care Representative. You'll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You'll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters - we make a difference in people's lives.In this position you will find yourself working in a modern workspace and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team.ReedGroupAs the largest exclusive provider of absence management services, ReedGroup has been dedicated to helping employees return to work safely for more than 35 years. We create a seamless experience so clients can excel at their jobs and better serve their employees - supporting a thriving, engaged, and skilled workforce.Your ResponsibilitiesHelping people navigate through the logistics and real-world concerns of managing their leave of absence from work.Answering incoming calls in the Service center from people who need help with their leave of absence.Supporting callers by serving as a subject matter expert on a variety of leaves of absence, following comprehensive trainingInitiation of new leave cases in our software system.Identifying and expediting priority issues.Performing work under direct supervision, continuing to gain knowledge about disability/leave management to improve ability to take on more complex responsibilities.Managing some leave of absence paperwork, as needed.You are proud of your abilities to demonstrate Learning, retaining and applying enhanced knowledge of multiple systems and products.Analytical, organizational, problem solving and relationship building skills.Make independent complex decisions within the scope of your authority.Recognizing and implementing best solution for our customer and ReedGroup, not necessarily the standard or most obvious.Excellent oral and written communication skills.Arriving to work each day with a positive attitude.Working well independently, persistently driving to meet department/organization goals.Adapting to a rapidly changing environment, changing priorities and learning and adapting new skills sets.Proficiency and experience with PC skills including mainframe systems. Demonstrate efficient use of Windows applications and corresponding functions (copy, cut, paste, toggle, etc.) including ability to quickly input / retrieve data while working with customer on the telephone.Quickly navigating between multiple applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type).Strong interpersonal skills; working within a variety of department and levels of management.Exhibiting genuine and consistent passion for service.Maintaining a high sense of priority and using solid judgment in making routine decisions and communicating those decisions to the appropriate parties.Possessing a high level of confidentiality and professionalism.Leadership BehaviorsContinuously strive to provide superior products and customer service.Express oneself in an open and honest manner.Demonstrate self-awareness and embraces feedback.Position QualificationsA high school diploma or a GED is required. A college degree is a plus.Bilingual (English/Spanish) is a plus.Inbound call center experience is preferred but not required.Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable.Proficient and experienced PC skills with Microsoft Office, dual screens and toggling between multiple systems.There is a requirement to attend the paid-training for the duration of the 5-week training period.Reporting RelationshipAs our Customer Care Representative I, you will report to our Operations Manager. Salary RangeThe starting hourly wage for this position in Colorado is $17/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location.LocationThis role can be a remote/work from home position located anywhere in the Central, Mountain and Pacific time zones. TravelThere is no travel required for this position.Our PromiseAt Reed, you'll have the support and flexibility to achieve your professional and personal goals.Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.In addition to the start of a great career path, we offer our employees:401k with company match.Paid parental leave and backup family care.Medical, dental, vision plans.Life and disability insurance.Paid Time Off.Wellness discounts.Tuition assistance. Work-Life Balance We recognize the importance of a work life balance. We promote healthy lifestyles and flexible work arrangements for our employees. About ReedGroupAs the largest exclusive provider of absence management services, ReedGroup has been dedicated to helping employees return to work safely for more than 35 years. We create a seamless experience so clients can excel at their jobs and better serve their employees - supporting a thriving, engaged, and skilled workforce. ReedGroup is a wholly-owned, independent subsidiary of The Guardian Life Insurance Company - providing even more ways we can better serve people. Guardian has been helping people protect their futures and secure their lives for more than 150 years, and today serves 27 million people by helping them find financial confidence and well-being in life, health, and wealth. And as one of the largest mutual insurance companies, we know what matters most: putting the needs of customers first. Equal Employment OpportunityReed is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.