Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
This position is responsible for handling all inbound and outbound tickets with our B2B customers (restaurants) and B2C customers to ensure the best customer experience. Tickets include Email, Phone Call, Chat, and SMS. These tickets will be handled directly through HubSpot.
You will report directly to the Team Lead, Customer Care.
During your shift, you will work through three main areas: our Sauce Dashboard, HubSpot and Slack. You will be responsible for handling all incoming tickets (via our main inbox) and calls as well as providing additional assistance to other Sauce employees such as our Customer Success and Sales teams.
Communication is crucial to the success of this role!
Shift Schedule: 5 days a week, 9 hours a day with one hour paid lunch; this schedule WILL INCLUDE NIGHTS AND WEEKENDS!
\nSauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
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