Customer Care Advocate - Remote

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Posted 6 days ago United States Salary undisclosed
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Job Description

* $500.00 Sign-On Bonus* 

Astound Broadband Powered by Grande is looking for a few great folks to be the voice of Astound! The Customer Customer Care Advocate is responsible for answering incoming calls related to: customer billing statements; resolution of payment concerns; troubleshooting & problem resolution of cable, internet and phone services; selling of new service; and general inquiries. This role will work to resolve technical issues over the phone and set up agreed upon service calls only as necessary. This position also promotes products and services to meet customer needs.

Requirements

  • Education: High school diploma or equivalent;
  • One to two years of experience within a customer service high-volume call center. Prior telemarketing, trouble shooting and/or retail sales a plus;
  • Enthusiastic, upbeat customer-focused attitude with the ability to listen to and empathize with the customer. Focus on maintaining and retaining satisfied and happy Grande customers;
  • Basic working knowledge of cable TV, Internet and phone services;
  • Flexible to work evenings, weekends, holidays, and overtime as required;
  • Proven mathematical ability to calculate basic transactions;
  • Must have excellent written & verbal communication skills;
  • Ability to work in a fast paced, often changing environment;
  • Telecommunications experience a plus but not required;
  • Working knowledge of how to navigate in a Windows environment (Proficient PC skills in a Windows environment).

TRAINING WILL BE REMOTE FOR 9 WEEKS

Additional Work-from-Home Requirements:

  • Dedicated, private room in your home that is quiet during work hours.
  • Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
  • Astound will provide all computer equipment.
  • Your desktop work surface must have room for 2 PC monitors.
  • In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.  Employees must live within 60 miles commuting distance from the San Marcos office.
  • You will be required to sign a written form to acknowledge these work-from-home requirements.
  • Must have a personal cell phone to install a security application.
  • Must be present in virtual work environment via company provided webcam during all working hours.
  • Must be meeting minimum performance achievement levels as defined by customer care leadership.

Training Starts  November 7, 2022

$500.00 Sign-On Bonus (per terms upon offer)

Sound like the career opportunity you've been waiting for? Apply now for immediate consideration!

ASTOUND BROADBAND is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)