Customer Care Advisors - Remote

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Posted 14 days ago United States Salary undisclosed
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Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work closely in a team environment to provide outstanding "concierge-level" customer service via phone, email and live chat

• Troubleshoot student support issues and coordinate solutions across service and business units

• Identify and escalate service issues to Tier 2 teams and supervisors as needed

• Play a significant role in creating customer service best practices and improving service levels

• Some project management duties to help improve service delivery each term

• Help execute tactical approaches to improve service levels across the organization

• Help ensure smooth daily service operations of the team

• Ensures organizational policy and procedures are followed regarding security and confidentiality pertaining to the collection and/or use of Personally Identifiable Information (PII), including, but not limited to, Social Security and credit card information.

• Strictly adheres to organizational procedures regarding security and confidentiality of student financial and FERPA protected information.

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must have a strong commitment to education.

• Ability to multi-task.

• Excellent verbal and written communication skills required.

• Strong knowledge of Microsoft Office Suite.

• Strong computer and technical support skills.

• Ability to successfully resolve student issues from request through resolution.

• Effectively work with multiple databases and student platforms.

• Skilled at connecting and building rapport with students from diverse backgrounds.

• Creative, innovative, able to work independently and in a team environment.

• Ability to adapt to new and rapidly changing situations.

• Experience in collecting and handling financially sensitive information in the strictest confidence.

Skills:

tech issues, support, customer satisfaction, Customer Service, call center, entry level, bachelor, Help desk, Technical support, Customer support, Inbound call, Chat software, Customer service and support software, Application software

Top Skills Details:

tech issues,support,customer satisfaction

Additional Skills & Qualifications:

Looking for Customer Service background

Bachelor's degree and 0 years of experience

Retail experience with an Associate's degree

Tech support

Medical Front Desk / Strong Customer Service

Experience Level:

Expert Level

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.