ABOUT THIS POSITION
Digital Extremes is currently seeking a Polish Customer Service Representative to join our team. You will be a Customer Support ninja to our Polish speaking space ninjas in Warframe. As a passionate gamer, you will take the initiative to do everything possible to ensure that every player is beyond satisfied. You possess strong organizational and multi-tasking skills combined with a good technical understanding with the ability to learn new tech tools quickly.
RESPONSIBILITIES
- Provide prompt, courteous and effective customer support to Polish speaking end-users of the game
- Provide translation help when needed for the game, marketing/PR and business development
- Review and moderate all user-generated content on the official Polish game forum
- Interact directly with our Polish gamers via tech support tools and official game forum
- Act as the official game representative within the Polish online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary)
- Regularly update the internal Community Team on trends, information and insights occurring within the Polish game community
- Stay abreast of game changes and updates to anticipate potential issues within the community or game support
REQUIREMENTS
- Fluent Polish & English speaker, reader and writer
- Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
- Good knowledge of the principles of good customer service
- Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
- Operational knowledge of online community moderation tools (e.g. IP Board, vBulletin)
- Good technical understanding and a quick study of new tech tools
- Strong organizational and multitasking skills
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