CSR - 100 Percent Remote

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Posted 2 days ago United States Salary undisclosed
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Job Description

RESPONSIBILITIES:

Kforce has a client in Daytona Beach, FL is seeking Customer Service Representatives for a 100% Remote position. Customer Service Representatives I (CSR) at this company make an impact everyday by delivering world class service to the IRS. Responsibilities:
  • Responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail, and web browsers IN-Contact & AWS
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Adhering to privacy rules
  • Connecting callers with leadership as needed for escalations
  • Responding to telephone inquiries within set time parameters
  • Completing all assigned training as necessary


Job Requirements:

REQUIREMENTS:

  • High School diploma or equivalent required
  • Minimum six (6) months of customer service experience required
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Must have ethernet and USB headset (disqualifiers if do not have)
Required Information/Devices:
  • Intel Core i5 Processor with 8G RAM memory (Intel Core i3 Processor will work also)
  • 256G hard drive
  • Windows 10
Not Compatible Devices:
  • PC or Laptop - Genesys and AWS applications are not compatible with Chromebook, Notebook, Netbook, Tablet or Smartphone
  • No Mac/Apple devices
  • Supervisor will do a remote call-in the day 1 after training and will be termed if the computer is not up to par
  • Wireless Internet will not suffice & must have ethernet
  • 1 RJ-45 connection for wired network connection to router
Internet Connectivity:
  • Wired internet connection from computer to router or modem (preferred) but wireless connection with suffice
  • Download - 20 Mbps minimum
  • Upload - 10 Mbps minimum
  • An attestation of speed is required; Use
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.