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TrustedHousesitters is a global pet care travel exchange; a double sided digital marketplace of owners and sitters that’s growing rapidly through our unique combination of product, proposition, marketing and community building.
We've just recently been named as one of the Escape the City's top organisations to work for 2023!
Our small but mighty team has a collaborative and supportive culture. We’re passionate about pets, people and travel; continuously searching for the win, win, win that makes everyone’s lives easier, travel kinder on the pet and enables a more sustainable travel footprint.
We're fully in scale-up mode and have grown to be the only global platform of its kind. In the last few years, we’ve consistently achieved high year-on-year growth. Thanks to strong tailwinds in the pet and travel industry in the post-Covid world, 2022 has been our strongest year so far. The USA has become our biggest market, followed by the UK and Australia.
At our marketplace we facilitate the perfect match between pet owners who want to leave their pets in safe hands and pet sitters looking to enjoy the companionship of pets whilst they travel. We enjoy exceptional customer retention rates driven by the fact that our owners and sitters realise the amazing value and incredible experiences we can facilitate.
We've recently made the transition to a remote-first business, however we've retained a HQ in central Brighton which is available for collaborative working and in-person meet-ups.
More about the role:
We are looking to welcome a passionate CRM Manager to take responsibility for our new growth function, reporting into the Head of CRM. You’ll be a natural communicator and curious to try new innovative ways of improving our platform. You’ll work cross functionally with different teams and have end to end ownership with the channels you’ll work with.
From Retention & Acquisition work, growth projects and deep analysis work, you’ll have an opportunity to make real change in a rapidly scaling company.
We're looking to pay between £35k-£45k for this role.
Please note that although we are open to remote candidates, the successful candidate must have eligibility to work in the UK.
The CRM Manager - Growth will own the CRM strategy and execution across 2 key business priorities - Acquisition and Retention.
This will involve:
Important note: It is rare that candidates will have experience of everything in the job description, so please do not be put off from applying if you do not meet every aspect of the criteria listed.
In addition to a competitive salary and bonus, we offer a range of benefits, including:
If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.
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