CRM Business Systems Analyst - REMOTE

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Posted 14 days ago United States Salary undisclosed
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Job Description

Job Description MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at . Summary We are recruiting for a CRM Business Systems Analyst who will be responsible for defining, analyzing, validating, and documenting business requirements, needs, and processes as we build a global CRM on Salesforce. Successful candidates must be resourceful, detail-oriented, and self-directed, with a passion for understanding the business and implementing technology that enables the businesses strategy. If you are looking for a challenge, desire to build something new, and want to work with people who have fun and learn every day, this is the role for you! Job Responsibilities & Requirements Essential Functions: * Collaborate with stakeholders and the CRM team to define requirements, deliverables, and set/manage expectations * Design and configure solutions for sales, customer service, and marketing function using Salesforce including the creation of conceptual approach, technical analysis, fit gap assessment, design, development, testing, deploy and support activities. * Provide functional knowledge for Salesforce and associated business processes * Creation of project documentation to include user manuals, documentation, test scripts * Provide orientation and training deliverables to business users * Provide Salesforce demonstrations for business users * Ability to influence through change management and effective communication * Keep abreast of new Salesforce features and functionality using this knowledge to provide recommendations for process improvements and update end users * Knowledge of dependencies in requirements that may have an effect on other business processes or IT systems SKILLS & ABILITIES: Required Skills * Rich background in the Salesforce Platform * Strong understanding of entire MiTek customer lifecycle * Focuses results on company goals and optimizing customer experience * Builds a high level of trust and rapport with others throughout the organization * Advanced analytical skills IND123 Experience Required: * Bachelor's degree in information technology, computer science or business administration * Minimum 3-5 years experience working with Salesforce (preferably Lightning UI, Sales Cloud, Service Cloud, Community/Experience Cloud, Pardot) * Active Salesforce certifications or ability to achieve relevant certifications upon hire (Administrator, Advanced Administrator, Platform App Builder) Preferred: * 3+ years CRM business process experience * 2+ years' Experience working in global environment * 2+ years' Experience of working on complex projects (preferably agile methodology) and interfacing with managers and stakeholders * Experience in mapping data, data preparation, data loading * Ability to develop and exercise task specific project plans * 10-15% travel internationally if necessary MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic. For accommodation to assist with completing this application, please contact Human Resources at +1 .