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Corporate Assist Customer Care Agent - Remote, Canada

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Posted 2 months ago Worldwide Salary undisclosed
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Job Description

Job no: 510563
Brand: Corporate Traveller
Work type: Full time
Location: Newfoundland, Nova Scotia, Quebec, Manitoba, Saskatchewan, Alberta, British Columbia, Ontario
Categories: Leisure Travel & Retail, Corporate & Group Travel

Corporate Assist Customer Care Agent - Remote, Canada

Do you have extensive travel experience in either a retail or corporate setting?
Are you looking for a new challenge?

We are seeking exceptional customer service consultants to join our dynamic team. You will be responsible for providing round-the-clock personal support for our Leisure and Corporate Clients anywhere in the world. Key responsibilities are amending flight, accommodation and car hire for travellers originating in Australia, New Zealand and Canada via phone, emails and chat. Flexibility is a must, you will be required to work a rotating schedule, 365 days a year - hours of operation are from 0 seven days a week.

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world's largest travel agency groups; it has company-owned operations in 23 countries and a corporate travel management network that spans more than 90 countries. It employs more than 9.000 people globally across various businesses within the group.

What You'll Need

Minimum 2 years experience in travel sales
Advanced knowledge of Sabre/Amadeus required
Advanced knowledge in calculating additional collection
Experience in managing customer disputes in a professional manner
The ability to work across multiple systems simultaneously
Proven ability to meet Key Performance Indicator targets
Dispute resolution experience
Ticketing Knowledge

All About You

Excellent communication skills
High attention to detail
Displays a high degree of integrity and patience
High degree of problem-solving skills
Takes ownership of success and failures
The ability to take on feedback and make adjustments for personal and professional growth

Benefits Include:

Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

#LI-REMOTE
Location - Remote, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at