Contact Center Agent (Remote) Full or Part Time

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timePosted 2 days ago location United States salarySalary undisclosed
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Job Description

Are you someone who is passionate about customer service? Do you LOVE the flexibility of working from home?Do you relish the thought of having no travel time?If so, then WE are looking for you!Contact Center AgentLocation(s): remote or Defiance, OhioReports to: SupervisorFLSA Type:Non-ExemptFull time or Part timeHours:Varies based on client's needsPay: Varies based on client and projectPOSITION SCOPE:The Contact Center Agent will complete customer service tasks to ensure the caller has the information and assistance they need. This could involve selling services or products to sorting out customer issues with specific services or products.DUTIES & RESPONSIBILITIES:Receive inbound requests via phone, email, or internetProvide accurate and satisfactory answers to the client/customer's questions and/or concerns.De-escalate situations involving dissatisfied customersRecord caller information.Contact callers by telephone, email, or internet.Collaborate with other call center professionalsOther duties as assigned.REQUIRED SKILLS/ABILITIES:Clear and articulate telephone voice.Computer skills, data entry, word-processing.Good reading comprehension.Detail-oriented, able to follow explicit directions.Good communication skills.Upbeat and positive attitude.Maintain the company and client's reputationMust be self-disciplined to stay on taskMust have the ability to speak with customers without any major background noise or distractionsQUALIFICATIONS, EDUCATION AND EXPERIENCE:Must be at least 18 years of ageHigh School Diploma or Equivalent.Spanish - English bilingual a plus.PHYSICAL REQUIREMENTS:Prolonged periodsofsitting at a desk, working on a computer, and talking on the phoneREQUIRED EQUIPMENT:Computer or laptop (an IPAD, cell phone or similar technology will not suffice)Internet at least 20 Megahertz (must be your own - not using a neighbor's)These requirements will not be reimbursedWe offer medical, dental, vision, and pet insurance, 401K, paid holidays, vacation and more to Full time employees working 30 hours or more per week.Candidates in Defiance, Ohio will work out of our new headquarters.Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)