Job Description
About the Team
The Consumer Experience team is critical to forging and maintaining lasting relationships with our millions of customers from GOAT, alias and Flight Club. Reflecting GOAT Group’s core values of authenticity and innovation, you will join a collaborative team that solves problems with thoughtfulness, empathy and speed. The result is a world-class customer experience that builds trust with our buyers and sellers worldwide.
Role Overview
Language requirement: English & Mandarin
Location: Shanghai, China
In this role, you will:
- Resolve customer support issues with the utmost patience and by adhering to company policies
- Provide real-time customer support with a positive attitude through email in Zendesk system
- Troubleshoot and escalate technical issues related to our mobile apps and website to team lead
- Work closely with other support team, including but not limited to Operations team, Engineering team, etc
- Be flexible to carry out other assignments as they come up
We are looking for:
- Excellent written skills in English, able to interact with customers in a clear and concise manner but also pay attention to details
- A good of understanding of consumer experience, has the ability to communicate ways to support our customers globally and improve the overall customer experience
- A highly organized candidate with the ability to prioritize work and manage time effectively; can thrive in a fast-paced, independent, multifaceted environment
- Be a quick learner, a self-starter and a team player who is able to make independent decisions based on guidelines and meet expectations
- Must be available and willing to work extended hours including weekends, Holidays, or crunch times as needed, to meet business needs
- 1-2 years of experience in consumer service/experience or in the eCommerce industry is a plus
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