Configuration Management Lead - ITIL, ServiceNow (Remote)

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Posted 6 days ago United States Salary undisclosed
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Job Description

Description

Job Description:

Leidos currently has an opening for a Configuration Management Lead to support the Digital Innovation for GSA Infrastructure Technologies (DIGIT) program. Leidos is a subcontractor on this program to the prime, NCI.
This position is 100% telework, but must be U.S. based. Per the contract, U.S. Citizenship is required.
The Configuration Management Support subtask, supporting the DIGIT task order, is relied upon to account for all IT assets and provide accurate information on IT Service Area components and configurations. This support provides the sound basis for incident, problem, change, and release management; verifies configuration records against the infrastructure; and corrects any exceptions.
Job responsibilities include developing, maintaining, updating, and implementing configuration items (CI); control configuration baselines, and conduct financial and physical configuration audits. CM may include non-IT assets, work products used to develop the services, and CIs required to support the services not formally classified as assets. This includes data interfaces to internal and external service providers, where assets and CIs need to be controlled (e.g. shared assets).
Primary Responsibilities:
  • Understand basic concepts, and assist in documenting configuration management processes and procedures
  • Establish new CM processes, policies and procedures
  • Utilize external tools (e.g. Bigfix, Vsphere) to store, track, and manage configuration items for reconciliation
  • Monitor and maintain the health and accuracy for the CMDB by building dashboards and reports within ServiceNow
  • Lead and support the maintenance for the Discovery module within ServiceNow.
  • Set up meetings with configuration management items (CI) owners to ensure they are following the appropriate policies and procedures.
  • Serve as the representative for Configuration Management in the Engineering Review Board (ERB).
  • Design, plan, and implement for automation to improve the configuration management database (CMDB) processes.
  • Responsible for configuration management (CM) to include develop, maintain, update, and implement CIs.
  • Create, establish, and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.
  • Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.
  • Support efficient and effective service management processes by providing accurate and timely configuration information that aids decision-making (e.g., to authorize change and release and resolve incidents and problems faster).
  • Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life.
  • Establish procedures for auditing and verifying the accuracy of CIs, adhering to processes, and identifying process deficiencies
Required Qualifications:
  • Bachelor's degree in Computer Science, MIS, Engineering, or related field and at least 5 years of configuration management experience, or Master's and at least 3 years of relevant experience. Must possess a minimum of 2 years ServiceNow Discovery tool experience.
  • Process improvement experience. Ability to identify needed changes to processes and activities and help to implement continuous improvement solutions.
  • Knowledge and experience with Services Oriented Architecture (SOA).
  • Experience with engineering strategies for new technologies and infrastructure processes.
  • Excellent communication skills (written and verbal).
  • Understand basic concepts, and assist in documenting configuration management processes and procedures
  • ITILv3 or ITILv4 Foundation Certified
  • Ability to apply expertise on multiple complex work assignments
  • Operates with appreciable latitude in developing methodology and presenting solutions to problems
  • Contributes to deliverables and performance metrics where applicable
Preferred Qualifications:
  • Minimum 5 years of experience as a Configuration Manager
External Referral Bonus:

Ineligible

External Referral Bonus $:

Potential for Telework:

Yes, 100%

Clearance Level Required:

Public Trust

Travel:

Yes, 10% of the time

Scheduled Weekly Hours:

40

Shift:

Day

Requisition Category:

Professional

Job Family:

Systems Engineering

Pay Range:

Pay Range $65,000.00 - $100,000.00 - $135,000.00 #Remote #Featuredjob