Compliance Lead Analyst

The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, you will be responsible for conducting end-to-end Transaction Monitoring investigations for customers (individuals/entities) that may lead to drafting and filing a SAR. Additionally, you will be proactively detecting emerging risks, optimizing compliance processes, and testing new tools and models before deployment to ensure smooth transition to production. 

You will work independently and extensively with cross functional teams (such as Financial Crime Risk Investigations, Workforce Management, Content and Learning & Development stakeholders) prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels to drive continuous improvement in compliance operations. 

The ideal candidate combines proven expertise in compliance operations production roles, analytical excellence, and the ability to think creatively to identify and propose impactful solutions.

What you’ll be doing (ie. job duties):

• Investigations & Risk Analysis
• Investigate and analyze manual referrals and automated alerts stemming from transaction monitoring systems
• Conduct due diligence research and KYC reviews on transaction activities across internal and external tools to assess legitimacy and mitigate risks.
• Document findings and create written narratives to support case investigations.
• Recommend case decisions based on investigative results in line with regulatory requirements and best practices
• Optimization & Process Improvement
• Identify patterns or emerging risks
• Collaborate with cross-functional teams to evaluate, refine, and optimize compliance workflows, models, and procedures. Focus on improving efficiency, efficacy, scaling resources, and introducing industry best practices.
• Tool/Model Testing & Technology Feedback
• Act as a subject matter expert for new and existing Compliance Operations tools, processes, and future enhancements.
• Test compliance tools, rules, and/or detection models, providing actionable feedback to technology machine learning teams.
• Knowledge Leadership
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures

What we look for in you (ie. job requirements):

• Minimum of 3-5 years of relevant experience in traditional financial services, crypto, or the tech industry, with a focus on TMS/EDD compliance investigations, or regulatory matters.
• Strong interpersonal, analytical, and communication (verbal and written) skills
• Experience working with Google apps
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Ability to think both strategically and operationally, with an eye for identifying risks and opportunities early.
• Creativity and problem-solving skills to address unstructured challenges.

Nice to haves:

• Relevant experience in EDD and Transaction Monitoring workflows including SAR narrative drafting and filing
• Experience in project management, data analytics, and/or third-party vendor management
• Proficiency with business intelligence tools such as Looker/Tableau/PowerBI, JIRA, Hummingbird, and Salesforce Service Cloud.
• Experience collaborating with internal external outsource business partners
• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) 
• Advanced degree in business, finance, or customer experience (CX)

Position ID: G2726