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AI Summary
Support the Collections Department by contacting customers regarding outstanding balances and payment reminders. Document all customer interactions and collaborate with internal teams to ensure accurate billing processes.
Work Schedule:
Monday to Friday 9:30 AM – 6:30 PM CST
Includes 1-hour lunch break (8-hour shift)
About the Role
We are seeking a detail-oriented and customer-focused Virtual Assistant to support the Collections Department. In this role, you will assist with customer follow-ups, payment reminders, and general collections support while maintaining a professional and empathetic approach in all client interactions.
This position is ideal for someone with prior collections experience who is comfortable communicating with customers in a clear and professional manner.
Key Responsibilities
- Support the Collections Department with day-to-day administrative and customer communication tasks
- Contact customers regarding outstanding balances and payment follow-ups
- Provide clear and professional communication regarding billing and collections matters
- Document customer interactions and update payment status accurately
- Respond to customer inquiries related to invoices, payments, and service charges
- Collaborate with internal teams to ensure timely and accurate collections processes
Requirements
- Prior experience in collections or a related customer-facing financial support role
- Strong customer service experience
- Excellent verbal and written communication skills in English
- Ability to handle sensitive payment conversations professionally and confidently
- Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage
- Strong attention to detail and good organizational skills
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