Coding Advisor Customer Support Manager - Remote (Anywhere US)

Apply for this position Please mention DailyRemote when applying
Posted 5 days ago United States Salary undisclosed
Before you apply - make sure the job is legit.

Attempting to apply for jobs might take you off this site to a different website not owned by us. Any consequence as a result for attempting to apply for jobs is strictly at your own risk and we assume no liability.

Job Description

Coding Advisor Customer Support Manager

Overview of Position

This position will serve as a Manager for Coding Advisor's Customer Support. The primary responsibility will be leading a team focused on providing excellent customer service. The Manager supports the Solutions Leader with daily oversight and management of the Customer Service Center. The Manager will direct and support the day-to-day activities of assigned staff including tasks such as outbound call assignments, production monitoring, escalations, and providing accurate and timely resolution of provider concerns.

What will be my duties and responsibilities in this job?

+ Create a unified Customer Service team through effective mentoring, communication, team building, motivation, and recognition.

+ Ensure departmental goals are met by communicating job expectations; planning, monitoring, and appraising job results through quarterly OKR's; coaching, counseling, and implementing corrective action steps when necessary.

+ Create, monitor, and report performance metrics to staff and solution leads. Continuously evaluate team performance, taking steps to improve the efficiency and quality of operations

+ Develop policies and procedures, job aides, reference materials for all department workflows

+ Handle the more complex customer issues as well as escalated customer calls.

+ Support key client and customer relationships to ensure ongoing satisfaction

+ Provide accurate and timely reporting both internally and externally

+ Hiring and training of new staff

What are the requirements needed for this position?

+ 2+ years experience in Operations Management

+ 4+ years of call center experience

What critical skills are needed for you to consider someone for this position?

+ Employee engagement and proven ability to enable an engaging and productive remote workplace environment for team members

+ Must be comfortable giving and receiving constructive criticism

+ Ability to adapt to the significant and frequent changes of the healthcare market

+ Strong decision-making skills

+ Proficiency with time and workload management

+ Very strong verbal and written communication skills

+ Strong professional writing abilities and experience

+ Proficiency with MS Office

+ Knowledge of phone software: Cisco Finesse, Jabber or like tools

What other skills/experience would be helpful to have?

+ Bachelor's Degree preferred or equivalent experience

What are the working conditions and physical requirements of this job?

+ General office demands/Home office

How much should I expect to travel?

+ Up to 10% travel

+ Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Primary Duties/Responsibilities

+ Create a unified Customer Service team through effective mentoring, communication, team building, motivation, and recognition.

+ Ensure departmental goals are met by communicating job expectations; planning, monitoring, and appraising job results through quarterly OKR's; coaching, counseling, and implementing corrective action steps when necessary.

+ Create, monitor, and report performance metrics to staff and solution leads. Continuously evaluate team performance, taking steps to improve the efficiency and quality of operations

+ Develop policies and procedures, job aides, reference materials for all department workflows

+ Handle the more complex customer issues as well as escalated customer calls.

+ Support key client and customer relationships to ensure ongoing satisfaction

+ Provide accurate and timely reporting both internally and externally.

+ Hiring and training of new staff

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at \_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here \_%20English\_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information () .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.