DescriptionZenoss is seeking an experienced Cloud Operations Engineer to join a team of Engineers and Architects creating breakthrough ITOps and AIOps Platform. We are seeking individuals with experience and knowledge in supporting SaaS offerings in Cloud specifically on the AWS platform. As a Cloud Operations Engineer, you will be responsible for monitoring, maintaining, and supporting our monitoring platform on Cloud infrastructure. This is an ideal role for a self-motivated professional with passion for cutting edge technology and creative problem solving. Responsibilities:Operate and support cloud infrastructure primarily utilizing AWSPerformance tuning of our Cloud environmentsWork with development, operations, and support personnel to identify, isolate, diagnose issues, handle support escalations, plan and deliver high value monitoring and alerting featuresInstallation and configuration of software, and validation of technical environmentsResponsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural modelsEnsure production level systems are running at all times and have multiple levels of redundancy to meet committed SLAs.Applies professional-level technical skill and judgement to provide non-routine technical support for production operations to drive optimal performance, reliability, redundancy, and scaleDocument environment topology and installation details along with incident reviewsCommunicate highly technical information to both technical and non-technical personnelWork with customers to troubleshoot and resolve technical issuesTroubleshoot network performance issues, perform intrusion monitoring, and maintain disaster recovery proceduresPlan for and recommend, expansion of capacity and upgrades, patches, and new applications and equipment when necessary.Participation in the development of information technology and infrastructure projectsDocument and thoroughly understand the application architecture and system configuration across platformsDetermine the root cause of an outage, duration, and recommendations or steps to resolve issuesParticipate in the on-call rotation to provide 24x7 support for all network and server systems that are pivotal to productionRequired Experience / Skills: Bachelor's degree in Computer Science/Engineering or equivalent relevant experience2+ years of professional hands-on experience with AWS public cloud (experience in GCP is a plus)Strong understanding of networking, firewalls, load balancers, and databasesExpert Linux skills in UbuntuExperience in scripting languages such as PythonStrong understanding of DockerBasic understanding of SaltKnowledge of Jenkins is a plusStrong verbal and written communication skillsProject and task oriented with a focus on details and an ability to proactively communicate detailed status to customer and project teamStrong organization skills and an ability to work both within a team and independentlyAbility to make sound decisions based on customer needs and technical knowledgeSelf-motivated and able to work under pressure to deliver high-quality solutionsAbility to work after hours including weekends and nights when requiredCandidate's Work Status is limited to only those legally authorized to work in the United States on a full-time basis without visa sponsorship.No third party candidates, please. More about Zenoss: Individually Unique. Better Together. When we come together, we accomplish amazing things. Zenoss is an established company with a start-up, entrepreneurial environment. We have a collaborative culture that is focused around making our customers successful. One thing we're not is a new-kid-on-the-street startup. Founded in 2005, we're far removed from a few folks in a garage with one great idea. We are a midsize company filled with people who have proven work experience, are smart, nimble and capable. We have credibility: Zenoss helps world-renowned enterprise customers run their IT infrastructure. Some of the most critical aspects of business rely on Zenoss. It's exciting to be part of growing and servicing these type of customers.