Client Support Administrator

Job Title: Client Services Assistant – London/National Key Clients

Location: London

Reports to: Programme Lead, London Team/National Team

This is a remote role with some office visits expected as required by team.

Job Summary:

Working closely with the London Client Team the coach and tutor delivery team and the Client Service team, this role is responsible for processing and supporting with client administration. Ensuring client and student needs are met.

Duties and responsibilities to include:

• To support the excellent service to FI clients, both for commercial and apprenticeship programmes.
• Maintain accurate and up-to-date records for employers and students, including managing trackers, planners, and relevant documentation to ensure data integrity and timely reporting.
• To ensure all course bookings including future bookings report and absence reporting are completed in a timely manner.
• Responding to queries in the client mailbox, update records, liaise with skills coaches and any other administrative activity required.
• Supporting the administration of apprentice sign ups and on-programme apprenticeship paperwork updates.
• Supporting additional work as required by management from time to time.

Requirements

• Effective communicator with excellent interpersonal skills
• Excellent attention to detail
• Strong organisational and time management skills
• Ability to manage own workload
• Computer literate
• Understanding of the accountancy sector

Desirable:

• Experience of working in the apprenticeship sector

Benefits

• 25 days annual leave (based on fulltime hours) PLUS bank holidays
• Hybrid working available, equipment provided for homeworking
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

Commitment to safeguarding: First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.

Inclusive Recruitment: We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during recruitment process, please let us know.