Client Success Project Manager - Remote

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Posted 14 days ago United States Salary undisclosed
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Job Description


Client Success Project Manager - Remote Opportunity

About Us:

Matrix Medical Network has provided expert care and health services to millions of at-risk individuals where they live and work for more than 20 years. The organization's network of approximately 5,000 clinicians meets individuals wherever they are to assess their health and safety, identify and close care gaps, and offer life-changing services that activate them to manage their own health.

Matrix, in partnership with its expert clinical advisory panel, offers customizable solutions across four distinct lines of business via in-home visits, telehealth, on-site support at medical facilities and businesses, and Mobile Health Clinics:

helps seniors and other at-risk individuals enjoy a better quality of care, experience better health outcomes, and identify chronic conditions that may otherwise go undiagnosed.

helps keep workers healthy and businesses run productively by designing custom workplace health solutions and providing testing, tracing, and clinical care solutions. Matrix also offers a safety verified certification program developed in collaboration with the Cleveland Clinic.

provides rapid and scalable decentralized trial solutions to reach broad and diverse trial participant populations and improve the patient experience. Matrix adheres to the highest standards in quality, compliance, and data collection to accelerate trial completion timelines and support trial partners.

is a CLIA-certified and CAP-accredited laboratory that provides state-of-the-art diagnostic services and clinical testing support.

Why Work at Matrix?

The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.

Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.

Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Matrix Medical Network is proud to be a Diversity, Equity and Inclusion Employer

About the Position:

Type: Full Time Regular

Location: 9201 E. Mountain View Road, #200, Scottsdale, AZ 85258.

Position is remote.

Hours: Days

Benefits Offered to include: Medical, Dental, Vision, 401K with company matching and eligible for tuition discount to name a few.

The Client Success Project Manager ensures that Matrix executes on key operational and contractual client requirements which demonstrate Matrix is meeting and exceeding its commitments. This position will lead the delivery of client-facing materials, reports, and responses to operational inquiries. This person will also be responsible for managing the scheduling and trafficking of Matrix Medical Network's member engagement initiatives. This position requires a blend of account management, project management, process knowledge, member engagement and strong analytical, communication, and leadership skills.

The role will be highly visible with an expectation that each customer is provided with the highest quality customer service and exceptional communication both internally and externally to ensure flawless execution.


Coordinate delivery of client facing reports from Client Ops Reporting team, and drive enhancements to reporting content, format, and delivery. Take leadership role to implement and improve QA processes associated with client facing reports

Guide and support Production Planning teams on monthly production planning activities, negotiate updates to production plans, and evaluate contingency planning suggestions to ensure Matrix delivers on client volume requirements

Use Matrix CRM and other tools to track and assist forecasting of expansionary opportunities, to document and communicate internally regarding probability and timing of upcoming program expansions

Support client projects and act as a liaison to client contacts and gather input, documentation and client deliveries from internal Matrix subject matter experts

Contribute to internal Business Development meetings and reports

Coordinate the member engagement project work flow, calendar and reporting

Oversee for the project timelines from the creative stage through release of artwork to printers, following up with relevant parties throughout all phases until all components are received

Other duties as assigned

Must Haves:

Bachelor's degree in Business, Marketing, Technology or other related field required

3+ years of work experience in a client focused role with increasing responsibility

3+ years solid experience in program/project management; preferably in healthcare

Demonstrated ability to work against a plan, meet deadlines and produce deliverables relative to target dates

Exceptional consulting skills and customer savviness; experience managing, defining, leading and successfully delivering on-time initiatives

Ability to establish trust and credibility at all levels of an organization

Exceptional interpersonal skills and the demonstrated ability to influence, negotiate and lead across internal constituencies regardless of title or authority

Proven ability to apply process acumen to process improvement projects, with measurable business performance improvement outcomes, independently and successfully

Multi-tasking Ability - can handle numerous initiatives in an efficient and accurate manner, while maintaining composure and professionalism. Ability to work under pressure

Moderate proficiency in MS Word, Excel, and PowerPoint

Strong written and verbal business communication skills

Supervisory Responsibility: No supervisory responsibilities.

Travel Requirements: Occasional travel may be required

Our Culture:

We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.

We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.

We encourage and celebrate collaboration.

We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

As a clinical organization, we support vaccinations because we care about the health and safety of our colleagues and those we serve. Moreover, our clients are increasingly expecting us to be vaccinated due to the vulnerability of those we serve. As such, Matrix Medical Network requires that all team members are fully vaccinated against COVID-19, unless they are eligible for a specific exemption.

Matrix Medical Network is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Primary Location: Matrix Medical Network, 9201 E. Mountain View Road, Scottsdale, AZ 85258 Job: Client Success Coordinator, Regular Shift, full time, remote, 9201 E. Mountain View Road, Scottsdale, AZ 85258, work from home opportunity, travel, Full Job Level: Day Job, client, coordinator, full time, Monday, Friday, regular, Job Type, Standard, Pay, Hours.