Client Success Manager

About the role

Bloom Growth is seeking a Client Success Manager whose job is to protect and grow the revenue the business has already earned. This role exists to drive adoption of Bloom’s operating system and the measurable outcomes it produces—so that customers stay, expand, and refer.

You will manage a high-volume portfolio of clients and be accountable for moving each account forward: closing the gap between what clients signed up for and what they’re actually using, identifying adoption risks before they become renewal challenges, and helping customers achieve meaningful business outcomes.

This role is ideal for someone who thinks in outcomes, not activities—someone who can run a proactive outreach rhythm, lead structured conversations with stakeholders, and turn every interaction into progress toward adoption, retention, and growth.

What you'll do

• Manage a portfolio of customer accounts, driving adoption, retention, and expansion
• Execute proactive outreach aligned to client goals, milestones, and business outcomes
• Lead onboarding engagements and help customers achieve meaningful adoption milestones
• Conduct customer success reviews to identify adoption gaps, opportunities, and next steps
• Identify at-risk accounts and implement recovery plans to improve customer outcomes
• Facilitate customer conversations focused on business outcomes and value realization
• Design and execute scalable customer engagement initiatives, including campaigns, automations, and office hours
• Identify and pursue expansion and referral opportunities within existing accounts
• Maintain accurate customer records and account activity within HubSpot
• Share customer insights and feedback with internal stakeholders
• Partner cross-functionally with Customer Experience, Product, Sales, and Marketing teams to improve customer outcomes

Qualifications

Required:

• 2–3 years of experience in client success, account management, or a related role
• Experience managing multiple customer accounts in a high-volume environment
• Demonstrated ability to independently manage client initiatives from start to finish
• Strong ability to lead structured business conversations and identify opportunities for improvement
• Proficiency with CRM systems, preferably HubSpot
• Excellent written and verbal communication skills
• Ability to thrive in a fully remote work environment

Preferred:

• Experience in a SaaS (Software-as-a-Service) environment
• Bilingual in Spanish
• Experience supporting customer retention, adoption, or expansion initiatives

Compensation

The expected base salary range for this role is $50,000–$80,000 USD, depending on experience, skills, qualifications, and geographic location. In addition, this role is eligible for quarterly performance-based incentives. Bloom Growth™ follows an equitable, market-aligned compensation philosophy to ensure fairness and consistency across our fully remote team.

Benefits

• 100% remote work environment
• Medical, dental, vision, and life insurance
• 401(k) with employer match (immediate eligibility)
• Unlimited PTO
• Volunteer Time Off
• Paid parental leave
• Professional development opportunities
• Company-paid holidays

Hiring Process

Our hiring process includes four steps designed to be transparent and respectful of your time:

1. Predictive Index assessment
2. Initial interview
3. Conversation with the hiring manager
4. Leadership interview

Location Eligibility

This role is open to candidates permanently residing in the United States, excluding California and New York. Bloom Growth™ adjusts compensation based on geographic market data to maintain internal equity.

Application Window

We review applications on a rolling basis and may close the posting once we’ve received a strong pool of candidates. 

A Bit About Us

We’re a fully remote team committed to openness, helpfulness, continual learning, and honest communication. These values shape how we work together and how we support the clients who use our business growth operating system.

Equal Opportunity

Bloom Growth™ is an equal opportunity employer committed to creating an inclusive and respectful workplace. All employment decisions are made without regard to protected characteristics in accordance with applicable laws. We participate in E-Verify and require all employees to complete the I-9 verification process upon hire.

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