Client Services - Mortgage, remote, Direct hire

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Posted 12 days ago United States Salary undisclosed
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Job Description

$18 Shifts 10:30-rpm The microphone headsets we provide are really good?we have a LOT of employees that perform this type of role with kids doing virtual school or a spouse working remotely too, and it doest?t really ever cause an issue. A lot of the client service functions are also done via email, so it?s not a role where you?re on the phone all day. A DAY IN THE LIFE In this role, you will? •Answer phones and respond to customer requests •Track and place customer inquiries in computer system •Provide customers with product and service information •Identify, research, and resolve customer issues using the computer system WHO YOU ARE You possess ? •Quality customer service skills •A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. •The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. •Excellent verbal and written communication skills. •Answer phones and respond to customer requests •Track and place customer inquiries in computer system •Provide customers with product and service information •Transfer customer calls to appropriate staff •Identify, research, and resolve customer issues using the computer system •Follow-up on customer inquiries not immediately resolved •Follow-up on client delays for prompt resolution •Research billing issues •Recognize, document and alert the manager of trends in customer calls •Recommend process improvements •Perform all other duties as assigned •High school diploma or equivalent •Quality customer service skills •Basic reading, writing, and arithmetic skills required •Computer literate with the ability to learn customer service software applications. •Professional verbal and written communication skills and the ability to type 30 wpm. •Ability to maintain a positive and professional business relationship with clients and internal staff. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.