Claims Advocate (Express)

Location: Remote

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in. 

We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims professionals and will investigate and resolve general liability claims within your authority to provide the best possible claim outcome and employ best efforts to ensure that the customers’ interests are protected while adhering to our claims philosophy and policies. 

What You’ll Do: 

• Manage, investigate, and resolve commercial general liability property damage claims to include evaluating coverage, liability, damages, and settle claims within prescribed authority levels. Recommend ultimate resolution on assigned cases in excess of their authority to local claims management
• Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage
• Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action Respond to various written and telephone inquiries including status reports
• Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and meet set goals of performance
• Strong customer service skills as demonstrated in listening and the ability to show empathy
• Effectively manage a high volume of claims with various complexity while meeting our quality and performance goals

What We Need: 

• At least 2+ years of claims handling experience including coverage and liability or relevant experience
• Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills
• Mac literate, including Google and Microsoft
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree 
• Candidates must have, or be able to promptly obtain a Texas Independent Adjuster License

Unstoppable Qualities: 

• Experience with Commercial General Liability claims 
• Enthusiastic with an emphasis to work as a team in a remote environment
• Self starter, reliable, flexibility toward change, and thrives in ambiguity
• Adaptability in a fast paced high volume environment with strict deadlines and aggressive goals